All our events are 18+ unless otherwise stated. We operate a Challenge 25 policy: if you look under 25, please bring a valid form of ID with you (passport or driving license). The following are not valid forms of ID and will not be accepted: credit / debit cards, college/university/company/gym ID cards, oyster cards.
Tickets are available through our website. We also sell with other ticket vendors including Resident Advisor, Songkick, Ticketweb, Dice. Individual event information will always direct you to the correct ticket vendor. If you have a ticket enquiry please email firstname.lastname@example.org with full details of the issue you are having.
Contact the ticket vendor you purchased it from. If you have a ticket enquiry please email email@example.com with full details of the issue you are having.
Ticketing payments are processed by Big New Year Services on our behalf, so you may see Big New Year, Oval Space or Ovation on your statement.
All tickets are non-refundable unless otherwise stated. If you have purchased your tickets through another vendor, you will need to contact them directly to find out about their refund policy.
No outside food or drink is allowed to be brought into the venues.
No - we operate a no re-entry policy for our events, unless specifically stated on the event page or on our social channels.
Oval Space is in a Controlled Parking Zone and there is no on-site car park. The nearest public car parks are: Roman Road (08:30 – 18:00), Whitechapel High Street NPC (06:00-19:00), Great Eastern Street NCP (06:00-20:00).
Please drop us an email at firstname.lastname@example.org if you plan on attending any Ovation shows and we will advise on the most convenient accessibility routes.
Email email@example.com with a description of the item, which event it was left at, and your contact details. If your item has been found, one of our team will get back to you to make an appointment for collection. Collection times are during office hours: Mon - Fri, 10am - 6pm. We take great care in making every effort to reunite owners with lost items, however we deal with an extremely high volume of lost property so please be patient.
Oval Space and The Pickle Factory have a cloakroom - £2 per item. While we encourage everyone to use this secure facility, all items are left at the owner’s risk and we advise you do not leave valuables. Moth Club does not have a cloakroom.
The announcing of set times is at our promoters’ discretion. Check our socials on the day to see if they have been released.
We do not have cash machines on site. There is an ATM machine located just opposite The Oval on Hackney Road (100m away).
We accept Visa, Mastercard (£10 minimum spend on card) and cash at our bars. It's cash-only for door ticket sales and cloakroom.
Yes - ask for them at the bar.
We are often on the look out for bright and enthusiastic staff. Please check our Jobs page or enquire at firstname.lastname@example.org.